LEGAL TERMS
Terms & Conditions
Welcome to Orix Automation. These Terms & Conditions govern the use of our website and the purchase or use of our AI automation, AI agent development, consulting, and related services.
LAST UPDATED: SEPTEMBER 2026
SECTION 01
About Orix Automation
Orix Automation is an AI automation company that provides AI automation consulting, AI agent development, workflow automation, integrations, and related technology services.
Our services may involve third-party platforms and technologies such as n8n, Zapier, GoHighLevel, OpenAI, Google, Meta, ElevenLabs, hosting providers, APIs, and other software or services.
SECTION 02
Services & Scope
The exact services, features, deliverables, integrations, and requirements for a project will depend on the selected service or agreed project scope.
For custom projects, the final scope may be defined through a proposal, quotation, invoice, project agreement, or written communication between Orix Automation and the client.
Any work requested outside the agreed scope may require an additional fee.
SECTION 03
Project Timeline
Our typical project delivery time is 7–15 business days, depending on the complexity and scope of the project.
Delays in receiving required information or access from the client
Additional features or revisions requested by the client
We will make reasonable efforts to communicate significant delays when they occur.
SECTION 04
Payments
Payment terms depend on the service or project agreement.
For custom projects, an advance payment may be required before development or implementation begins.
Any remaining balance must be paid according to the agreed payment schedule.
If an outstanding payment is not received when due, Orix Automation may temporarily pause the project or related services until payment is completed.
SECTION 05
Refunds & Cancellation
Because many of our services involve customized development, configuration, implementation, and technical work, refund eligibility may depend on the stage and nature of the project.
If a client requests cancellation after substantial work has already been completed, the amount already spent on completed work, third-party services, or non-refundable costs may not be refundable.
Any applicable refund will be handled according to the agreed project or service terms.
- Once the work/development process has started, the client will not be eligible for a refund simply because they want to cancel the project or change their mind.
- After the AI Agent/automation system has been delivered, if the client experiences a technical issue where the agent is not working properly, they must report the issue within 7 days of delivery.
- After receiving the issue report, we will investigate and make reasonable efforts to fix the issue at no additional cost if the issue is related to our implementation or technical work.
- If we are unable to fix a legitimate technical issue from our side despite reasonable troubleshooting and attempts to resolve it, then an applicable refund may be provided according to the project terms.
- Refunds will not apply to completed work, third-party services, API costs, hosting costs, or other non-refundable expenses where applicable.
SECTION 06
Client Responsibilities
To complete a project successfully, the client may need to provide:
The client is responsible for ensuring that the information, content, accounts, and materials provided to Orix Automation are accurate and that they have the necessary rights or permissions to use them.
Delays caused by missing information, access, approvals, or feedback may affect the project timeline.
SECTION 07
Third-Party Platforms & Services
Our solutions may depend on third-party platforms, APIs, software, hosting providers, communication platforms, or other external services.
Examples may include OpenAI, Google, Meta, WhatsApp, n8n, Zapier, GoHighLevel, ElevenLabs, and other providers.
Orix Automation does not control these third-party services. Their pricing, availability, policies, API limitations, technical changes, account restrictions, or service interruptions may affect an automation.
We are not responsible for problems caused directly by a third-party provider that are outside our reasonable control.
SECTION 08
API, Hosting & Usage Costs
Unless specifically stated otherwise, third-party costs are separate from Orix Automation's service or development fees.
The client is responsible for applicable third-party costs associated with their system.
SECTION 09
AI & Automation Limitations
AI-powered systems can occasionally produce inaccurate, incomplete, unexpected, or inappropriate outputs.
Orix Automation will make reasonable efforts to configure and test systems according to the agreed requirements, but we do not guarantee that an AI system will operate with perfect accuracy in every situation.
Clients should use appropriate human review and oversight for decisions or activities that require accuracy, legal compliance, financial judgment, medical judgment, or other high-stakes decisions.
SECTION 10
Support & Maintenance
Support included with a service will depend on the specific package or project agreement.
Bug fixes relating to the agreed implementation may be covered during the applicable support period.
New features, major changes, additional integrations, redesigns, or changes to the original requirements may be treated as additional work and may require an additional fee.
Optional ongoing maintenance may be available for eligible systems.
SECTION 11
Revisions & Changes
The number of revisions included in a project depends on the selected service or agreed project scope.
A revision means a reasonable modification to the agreed work.
A completely new feature, workflow, integration, design, or change in project requirements may be considered additional work and may incur additional charges.
SECTION 12
Intellectual Property
Unless otherwise agreed in writing, client-specific final deliverables created specifically for the client may be provided for the client's use after all applicable payments have been completed.
Orix Automation retains ownership of its pre-existing:
Third-party software, platforms, APIs, libraries, and services remain subject to their respective owners' licenses and terms.
SECTION 13
Confidentiality
We will make reasonable efforts to protect confidential information provided to us for the purpose of delivering our services.
Clients should avoid sharing passwords or sensitive credentials through insecure communication methods where possible.
Where appropriate, access credentials should be provided using secure methods and should be revoked when they are no longer required.
SECTION 14
Security
Orix Automation will take reasonable measures to configure and implement automation systems securely.
However, no online system can be guaranteed to be completely secure.
Orix Automation cannot be held responsible for security incidents caused by compromised client accounts, insecure client infrastructure, leaked credentials, third-party breaches, or circumstances outside our reasonable control.
SECTION 15
Business Results
Our services are designed to help businesses automate processes and improve operational efficiency.
However, we do not guarantee specific business outcomes such as:
Results depend on many factors outside the control of Orix Automation, including the client's business, market, offer, traffic, customer behavior, and third-party platforms.
SECTION 16
Portfolio & Publicity
Unless otherwise agreed in writing, Orix Automation may showcase completed non-confidential work, project descriptions, screenshots, or general results in our portfolio and marketing materials.
We will not intentionally publish confidential information or private client data.
Clients may request that specific work remain private by contacting us.
SECTION 17
Service Suspension or Termination
Orix Automation may suspend or terminate services when reasonably necessary, including in cases of:
If a client wishes to discontinue an ongoing service, they should contact us according to the applicable service agreement.
Any outstanding payment for completed work or approved third-party expenses may remain payable.
SECTION 18
Acceptable Use
Clients must not use Orix Automation systems or services for activities that violate applicable laws, third-party platform policies, or the rights of others.
The client is responsible for how the delivered automation is ultimately used within their business.
SECTION 19
Limitation of Liability
Orix Automation will provide services with reasonable care and professional effort.
To the extent permitted by applicable law, Orix Automation will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use or inability to use a service.
This may include loss of revenue, business interruption, loss of data, or losses caused by third-party platforms.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded.
SECTION 20
Force Majeure
Orix Automation will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including major outages, internet or hosting failures, third-party service disruptions, natural disasters, government actions, or other extraordinary events.
SECTION 21
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, technology, or legal requirements.
The updated version will be published on this page with a revised "Last Updated" date.
SECTION 22
Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh, subject to any mandatory legal rights that may apply.
23. Contact Us
If you have questions about these Terms & Conditions or our services, please contact us:
hello@orixautomation.com